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Please note that we will be taking last orders for Christmas at 5pm on Tuesday 13th December 2011. Please ensure that all orders are placed before this date. Any orders placed after this date will not be processed until we reopen at 9am on Monday 9th January 2012.
* If you are unhappy with any item that you have purchased, please return it to us within 30 days of purchase for a full refund.
* All returned items and their packaging must be in a resaleable condition.
Please see our Conditions for more information.
F.A.Q.’s
What happens if I receive the wrong item or my item is faulty?
* Please contact us immediately so that we can arrange a full refund or replacement item.
I want to return an item, what is the first step?
* Please contact us via E-mail so that we expect your item(s).
How do I package the item(s) I want to return?
* Please package all return item(s) with utmost care in order to ensure that they will be returned to us in a resaleable condition.
* Include a copy of the delivery note that you received with the original item(s).
* Ensure that you write your name and address on the back of the parcel.
Is there anything else that I should know before sending a returned item(s)?
* We suggest that you should always take returned item(s) to the post office and get a proof of posting receipt or ask to send the parcel by recorded delivery.
*Keep your receipt or barcode in a safe place should any delivery issues arise.
How long will it take for my payment to be refunded?
* As soon as we receive the returned item(s) and they are checked for resaleable condition, your payment will be refunded immediately.
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